For great experience from start to finish, Bats offers free delivery on all orders in Moscow and St. Petersburg over 10 thousand rubles and a free return. Always.
Are you not in love with any of your order? No problems! Our 14-day program gives you time to decide whether you need a different size or return item and got a refund. The product must not have any signs of use. Must be going with packaging & labels.
Clearance exchange, return of goods:
You must inform us about your decision to return or exchange the goods before sending Please text us via email: firstname.lastname@example.org.
You must notify us of the return, provide the parcel number. Without specifying the return address and all information above , your package will not be claimed .
Refunds are made within 5-7 days after we receive the product.
If the Return was due to our fault (manufacturing defect, a wrong article was sent), we will we will pay all expenses costs of shipping and forwarding the goods. In other cases, you pay for the delivery yourself, with any courier service convenient for you, the delivery time of which does not exceed two weeks.
* return and exchange rules apply only to standard orders (without customization)